Warranty work will flow through without an estimate and is usually completed within 8 business days after receipt. Turnaround time varies by time of year, but generally runs about 8 business days after approval and payment of an estimate. Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece. You may authorize Citizen to proceed with the repair by mailing in a check, cash, or money order. Chargeable repair work will not commence until we have received your approval. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. If desired, you may use our printable PDF form. Be sure to keep a copy of your letter for your records, and note the case and serial numbers. Include a detailed letter describing what repairs you would like performed as well as a daytime telephone number, email address, and your return address. You may also send the watch to our regional locations in Dallas, TX or Atlanta, GA, but as they are smaller facilities, their processing times may be longer than that of the Torrance location. As such, please do not use any containers and/or materials you wish returned. All shipping containers and packing materials are discarded upon receipt. Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. If you live in the United States, we recommend you send your watch via insured carrier to our Torrance, CA facility as this location is better equipped to handle large volumes of repairs and inquiries. The guidelines below will help you submit your watch for repair to our service facilities. Replacement of gaskets and battery (where applicable) and if required replacement of the - hands, crown and pushers (gold parts are subject to an additional service charge).You may find it necessary to return your timepiece for service. Cleaning (washing) of case and metal or rubber bracelet.The following operations are included in a partial maintenance service: The water resistance should be checked once a year by an authorized Hamilton Service Center and can be restored through a partial maintenance service every one or two years. The water resistance of a watch can be impaired by the natural aging process of the gaskets (case back gasket, crown gasket, crystal gasket etc.) or accidental knocks to the watch case. To ensure that the service is carried out professionally and to Hamilton’s standards, you should only take your watch to an authorized Hamilton Service Center or official Hamilton retailer.Īll Hamilton watches are checked for water resistance as marked on the back of the case, but the water resistance of a watch is not permanent. Checking the precision and function of the movement. Restoration of water resistance and testing according to Hamilton specifications.
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